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Accessibility Requirements

Financial services companies must comply with many accessibility laws and policies.

Americans with Disabilities Act (ADA) - the equal access requirement of the ADA requires IT systems to be accessible. Just as physical bank and office locations must provide equal access for people with disabilities through ramps and elevators, similar accessibility enhancements are required for IT systems. Recently, H&R Block and Intuit faced legal action to bring their online tax preparation services into compliance with accessibility requirements. In addition, several banks including Wells Fargo, Bank of America, and Fleet Bank have reached settlements with advocacy groups to make their ATMs accessible.

International Accessibility Requirements -Individual laws and policies in countries provide accessibility requirements for financial services companies operating in international markets. Global financial services companies must comply with accessibility requirements in the European Union, United Kingdom, Japan, Australia, and Canada.



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